Careers

TECHNICAL CUSTOMER SUPPORT SPECIALIST

Location: Portland, OR

The Technical Customer Support Specialist is responsible for managing the resolution of all internal and external support issues. Opportunity to grow as a team leader or into QA, Software Engineering or Data Science.

Responsibilities

  • First-level technical support for internal & external customers
  • Triage of support issues and ensuring that issues are resolved in a timely manner
  • Managing entitlements in M Science and third-party software
  • Maintaining day-to-day relationships with third-party software
  • Monitoring and reporting out on the health of several business-critical software products and database jobs
  • Ad hoc technical requests from internal contacts, including running simple SQL scripts and tools from the command line
  • Ad hoc QA duties from Engineering
  • Create and maintain FAQ’s for company’s products


Qualifications / Required Skills

  • Ability to work East Coast Hours starting at 5AM
  • Excellent written and verbal communications skills
  • Positive attitude & dependable
  • Ability to self-manage and handle competing priorities
  • Ability to monitor and drive multiple issues
  • Understand SQL scripts and command line
  • Understand basic Software Quality Assurance practices


Education / Experience Requirements

  • Bachelor’s degree or equivalent experience
  • Experience in a fast-paced support organization
  • Familiarity with MS Office products
  • Experience with SQL

Email resume to info@mscience.com and include position for which you are applying.

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